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Influence of differing professional opinion on foot care education

Frances Game, Martin Fragstein, William Jeffcoate, Kate Radford, Nadina Lincoln, Hiske Kneepkens

As part of the process of validation of a new patient questionnaire on foot protection behaviour, a questionnaire was piloted on health professionals attending a specialist diabetic foot conference in 2004. The aim was to explore the extent to which interested professionals differ in their opinion of what constitutes good foot care behaviour. The results revealed surprising discrepancies between different healthcare professionals regarding the ‘correct’ answers to the questionnaire. This article describes the study and discusses the results.

It is widely accepted that targeted education plays an important part in the prevention of foot ulcers in diabetes, and the need for repeated education concerning protective foot behaviour is stressed in guidelines for professionals (McIntosh et al, 2003). Despite the emphasis placed on such structured education (McIntosh et al, 2003), there are limited data available to demonstrate its efficacy (Mason et al, 1999; McIntosh et al, 2003; Valk et al, 2005; Radford et al, 2006), and little guidance on what, or how, educational information should be imparted. The choice of what is said is left to professional judgment and opinion.

Pilot study
As part of a study in which we devised and validated a questionnaire for use as a measure of how much people with diabetes regularly follow good foot care practice, we explored the extent to which interested professionals differ in their opinion of what should and should not be done.

A questionnaire was devised to assess the extent to which people with diabetes adopt good protective foot care practice. Questions were based on advice given in all the various information sheets and foot care advice leaflets available and distributed by different healthcare professionals in the Nottingham area. Duplication was eliminated and the remaining 49 questions were converted into the following three domains:

  • foot care
  • foot wear
  • accident prevention.

Responses were recorded on a categorical scale according to the frequency of occurrence of the behaviour: ‘Never’, ‘Rarely’, ‘Sometimes’ and ‘Often’, or ‘About once a week’, ‘About once a month’, ‘Less than once a month’ and ‘Never’. Examples of questions from each of the three domains are given in Table 1.

As part of the validation process, a pilot version of the questionnaire was distributed to healthcare professionals with a specialist interest in management of the diabetic foot who were attending the biennial Diabetic Foot conference held at Malvern, UK, in May 2004. Two hundred copies of the questionnaire were distributed at a plenary session and delegates were asked either to complete the questionnaire immediately after the session, or to do it later and return it by post.

Participants were asked, both verbally and in a written note attached to the questionnaire, to answer the questions as if they themselves were a patient with diabetes who was well informed about how best to care for his or her feet. The aim of the exercise was to determine, by consensus, the ‘correct’ answer for each question. Respondents were also asked to answer a brief set of anonymous questions about themselves, their training and their country of work. Data were analysed using SPSS version 11 (SPSS, Chicago, Il).

One hundred completed questionnaires were returned (50% response rate): 72 were from professionals based in the UK, 18 from those working overseas, and 10 from respondents whose place of origin was not recorded. Questionnaires were completed by 19 doctors, eight nurses, 71 podiatrists and one ‘other’. In one case the respondent’s profession was not given.

The distribution of responses obtained for each question was checked to determine whether it differed significantly from that which could have occurred by chance. Because of the relatively small sample size, responses were grouped into just two categories: high frequency (e.g. ‘Often’ or ‘Sometimes’) and low frequency (e.g. ‘Rarely’ or ‘Never’) as the correct response. A distribution of responses between professional groups that was significantly different from that which could have occurred by chance would reflect lack of agreement on the ‘correct’ answer for the question.

In order to compare different professional groups, responses from nurses and doctors were combined. This was partly because the groups were small (19 doctors, 8 nurses), and partly because it was felt that the principles underlying their professional training were similar.

When the responses from doctors and nurses were compared with those from podiatrists using a two-way chi-squared test, there was a significant difference in the responses to 13 questions at the P<0.05 level of significance; this indicated a lack of agreement on the right answer between professional groups. The results are summarised in Table 2

Responses were also compared between those who did and did not work in the UK. There were significant differences in the replies to five questions (P<0.05). Those working in the UK more often endorsed the use of surgical spirit or witch hazel between their toes (44% versus 5%) and recommended that the toenail should be cut to the shape of the toe rather than straight across (62% versus 15%) and that seamless socks/stockings/tights should be worn (72% versus 33%) or that seamed socks/stockings/tights should be worn inside out (61% versus 28%). More respondents working in the UK thought it was acceptable to wear trainers (90% versus 65%).

This small study was undertaken as part of the process of validation of a new patient questionnaire on foot protection behaviour. 

It revealed some surprising discrepancies between what was regarded as the ‘correct’ answer by different professionals. It is possible that some of these discrepancies may have resulted from respondents misunderstanding the instruction that they should complete the questionnaire as if they were the ‘ideal’ patient. Thus it would seem unlikely that any professional would consider that patients should never check their shoes before putting them on, and yet one respondent put this down, and 10 indicated that patients should do it rarely. It is possible that these 11 answered this question as themselves, rather than as a well-educated patient.

Some respondents highlighted problems with the structure of the draft questions, including the use of subjective terms (‘vigorously’, ‘gradually’) in two questions. Others commented that the responses to questions on footwear would depend on the weather, while others indicated that checking the temperature of the bath water was not appropriate in those who always used a shower.

There tended to be greater consistency in the replies given by podiatrists, and hence apparent agreement about what constituted the ‘correct’ answer – although it should be noted that the comparator group comprised both doctors and nurses. In general, there was good agreement also between the podiatrists and the combined doctors and nurses group – with the following two notable exceptions.

  • A significant proportion of podiatrists reported that patients should apply witch hazel or surgical spirit between the toes on a weekly basis, whereas the doctors and nurses would have advised against it. Witch hazel is an astringent leaf extract which was traditionally part of the family pharmacopoeia, although many doctors and nurses trained in recent decades have not heard of it.
  • Podiatrists also favoured cutting toenails to the shape of the toe, whereas doctors and nurses did not.

Some differences of opinion were also found between those working in the UK and those working overseas. However, the structure of this study meant that it was not possible to dissect how much of these apparent differences related to the confounding influence of respondents’ professional training. A higher proportion of UK, as opposed to overseas, respondents were podiatrists (P<0.003, chi-squared).

The finding of such differences in opinion highlights the need for professionals to take steps to ensure the consistency of the advice they give, especially in a field in which management is intrinsically multidisciplinary. While it is inconceivable that every educational point will ever be established beyond doubt by experimental evidence, it is nevertheless important that professionals should be aware of the advice given by others, and when there is uncertainty should avoid being inappropriately dogmatic. Disagreement between professionals may lead to perplexity, uncertainty and even avoidance of recommended foot care behaviour by people with diabetes.


Mason J, O’Keeffe C, McIntosh A, Hutchinson A, Booth A, Young RJ (1999) A systematic review of foot ulcer in patients with type 2 diabetes mellitus. I: prevention. Diabetic Medicine 16: 799–800
McIntosh A, Peters J, Young, Hutchinson A, Chiverton R, Clarkson S, et al (2003) Prevention and Management of Foot Problems in Type 2 diabetes: Clinical Guidelines and Evidence. University of Sheffield, Sheffield. Available at: (accessed 06.03.2006)
Radford K, Chipchase S, Jeffcoate W (2006) Education in the management of the foot in diabetes. In: eds Boulton AJM, Cavanagh PR, Rayman G. The Foot in Diabetes (4th edition). John Wiley and Sons, Chichester (in press)
Valk GD, Kriegsman DM, Assendelft WJ (2005) Patient education for preventing diabetic foot ulceration. Cochrane Database Systematic Reviews 2005(1): CD001488

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