This site is intended for healthcare professionals only

Diabetes &
Primary Care


Share this article

Getting to the point of diabetes clinics

Gwen Hall

This article reflects on the increasing claims on the time of primary care teams to meet diabetes targets and comply with national guidance. New ways of working to provide a systematic approach for all are considered plus hints and tips on achieving the targets whilst maintaining a high level of patient care. Many sources of information are highlighted to assist teams in redesigning their service, ensuring the effective involvement of people with diabetes.

Earlier this year John Reid, Health Secretary, announced plans to alter the way chronic disease, including diabetes, is managed in England (Department of Health [DoH], 2004a). Specialist teams in each strategic health authority area will provide advice, care and treatment aiming to cut hospital admissions, and thereby costs, and provide care to at-risk groups nearer home. The system will involve bodies other than health professionals, such as social care, voluntary groups and local initiatives. Chronic disease accounts for around 80% of GP consultations and will be the leading cause of disability by 2020 (DoH, 2004b), it will also become the most expensive problem for health care systems. Diabetes, with its complications, deserves to be treated as a priority.

Those of us old enough to remember the GP contract of 1990 will recall the burgeoning of nurse-led clinics in response to changes in funding to GPs. So what’s new? Here we are again – only this time it is the new General Medical Services (nGMS) contract that is shaping the future of diabetes care. This may be a good time to review how you work and devise new ways of providing diabetes care while maximising practice income and fitting the new agenda.

Step 1: Take aim
Be clear about your aim in providing a service for people with diabetes. It needs to meet the needs of your local populace… and of the practice staff, otherwise neither will be motivated.

Things to consider:

  • Do the housebound or those in care homes get a systematic review of their diabetes?
    – Many will have coronary heart disease (CHD). Does their review include secondary prevention measures, e.g. blood pressure, lipids and health promotion advice?
  • What systems are in place for people whose first language is not English and for those in at-risk ethnic groups?
    – Diabetes UK has publications in many languages.
    – Can you access language-line interpretation service? (  accessed 8.12.04).
  • Are people who work normal hours easily able to access your service?
    – Do you have flexible access times? Telephone support for people with diabetes?
  • Are you making the best use of your team members?
    – With increasing numbers of people with diabetes, we are devising new ways of working to meet demand. The Department of Health has published a guide (NHS Modernisation Agency, 2003a).
  • Does your practice population include groups necessitating a different approach, e.g. travellers, prisoners, refugees and people with learning difficulties?
  • Are people with diabetes involved in planning care?

Step 2: Agree a protocol
Agree a protocol for the management of people with diabetes and ensure each person knows their place in it. It is best to have someone act as a linchpin coordinating the plan, but all should be involved in its development.

Writing a protocol is not daunting (see Figure 1) – and help is available from the Modernisation Agency (2003b) should you need it.

New ways of working and role redesign
In order to cope with the additional workload, new ways of working may need to be found or current roles adapted. Healthcare assistants can free up health professionals’ time to concentrate on patient education, treatment and support, e.g. performing and recording blood tests, monitoring blood pressure and weight measurements, urine tests, basic foot assessment, audits and patient satisfaction surveys. District nurses can carry out systematic review for people with diabetes in their own homes. Practice nurses, with training in diabetes and CHD can provide joint clinics, preventing duplication of visits. Group education involving nurses, dietitians, podiatrists, etc, may reach a larger number of people.

Flexible appointment times will facilitate access for workers and telephone support could save on visits to the surgery. The National Service Framework (NSF) for diabetes advocates local contacts.

The expert patient programme (DoH, 2001), where people with various conditions are encouraged to participate in their own care, is becoming more widely available. Further details are on the website (accessed 8.12.04).

Step 3: Meet your targets
Traditionally, nurse-led, practice-based, clinics have been set up to provide systematic care to people with diabetes (Pierce at al, 2000). But what about those who do not attend? The nGMS contract focuses on the total diabetes population and provides additional funding, if practices wish to aspire to it, through the Quality Outcomes Framework for specific targets (indicators) met. We may wish to re-examine our service to ensure we meet these targets for all – and, if providing clinics, combining CHD and diabetes may prevent duplication for patients and staff.

One key element of the planning and performance framework (DoH, 2002) for 2003–2006 was to ensure effective use of practice registers:

‘In primary care, update practice-based registers so that patients with CHD and diabetes continue to receive appropriate advice and treatment in line with NSF standards and by March 2006 ensure practice-based registers and systematic treatment regimes, including appropriate advice on diet, physical activity and smoking, also cover the majority of patients at high risk of CHD, particularly those with hypertension, diabetes and a BMI greater than 30.’

The importance of combining CHD and diabetes advice cannot be over emphasised. Type 2 diabetes accounts for around 85% of all cases of diabetes and more than 75% of those may have CHD (DoH, 2003). It is no accident that these linked conditions attract the largest number of points – and therefore practice income – to be gained in the nGMS contract clinical standards (see Table 1).

A full list of the quality indicators and suggested Read codes is available (BMA, 2004; DoH, 2004c). Some important indicators to note are listed in Table 2. The range of indicators and payment stages for diabetes are given in Table 3, and those relating to CHD in Table 4.

To achieve these targets published guidance needs to be put in place for all people with diabetes. The NSF places importance on the effectiveness of early treatment and management of diabetes but it is important to target all of the risk factors identified in the United Kingdom Prospective Diabetes Study (Turner, 1998; UKPDS, 1998).

Blood pressure
The British Hypertension Society has published new guidance (Williams et al, 2004) and primary care will be pleased to note the removal of the risk charts for diabetes patients who now become ‘coronary equivalents’, so high is their risk. To significantly reduce the risk to people with diabetes, the British Hypertension Society suggests an optimal target of <130/80mmHg, with an audit standard of <140/80mmHg, which is not reflected in nGMS or National Institute for Clinical Excellence (NICE) guidance (NICE, 2002a).  It is accepted that this is not achievable for all.

Lipid management
Management of fasting lipid levels are advocated and NICE guidance should be updated to take into account the change to the risk charts as above.

Blood glucose management
NICE guidance (NICE, 2002b) was published before the monotherapy license was granted for the glitazone group of drugs that target insulin resistance. They can now be used as first-line treatment where metformin is not suitable.

Weight and obesity
The House of Commons third report (2004) makes strong observations on obesity: ‘We deplore the low priority given to obesity by the new GP contract. We hope that NICE guidance on the prevention, identification, evaluation, treatment and weight maintenance of overweight and obesity, currently expected in Summer 2006, will go some way towards increasing the priority of obesity within general practice, as well as helping primary care practitioners develop and improve the services they provide in this difficult area.’ This needs to be taken into account when developing education plans not only for people with diabetes but prevention measures also.

Activity levels
As above.

Cooperation with local health promotion initiatives may be possible, and recording smoking cessation advice is integral to quality indicator payments. It is possible to provide a high level of care through an integrated team approach and, as a sideline, gain the quality indicator points simultaneously.

Step 4: Integrate care
The DoH (2004b) lists components of chronic disease management that can be applied to diabetes care (Table 5). 

  1. Information technology – Data will be collected on the total practice register. Information that is not recorded equates with loss of income to practices. 
  2. Identifying patients – At-risk groups and those with impaired glucose tolerance should be targeted for early detection, e.g. hypertensives, obese, ethnic groups, leg ulcers or frequent infections.
  3. Risk – High risk patients will need more intensive management to achieve success, e.g. those with multiple conditions or poor lifestyles.
  4. Self-care – Targets cannot be met without the participation of people with diabetes and their carers. Patient-held records facilitate sharing of information and encourage active participation in self-care. People should hold their own information and modern computer systems can be set up to print clinic notes out directly without the need for additional paper records.
  5. Coordinator roles will be the key to success. 
  6. The team approach – Roles must evolve to meet these new systems.
  7. Integrating expertise – Team members should identify training needs in their professional development plans and discuss opportunities for joint working.
  8. Integrating care – Primary care trusts will need to work with primary care in introducing the ‘whole systems’ approach to involving health, social care, voluntary bodies and local initiatives in diabetes systems of care.
  9. Minimise visits and admissions – Specialists will increasingly be required in the community to work with patients, health professionals and allied bodies to provide accessible care to people with diabetes. GP visits and admissions to hospital could be lessened through this approach.
  10. Care setting – This links into number 9 (minimising visits and admissions), with patient-centred care becoming the norm.

Increasing numbers of people with diabetes, especially type 2, are managed in primary care. Most of these will, at some point in their lives, have other linked conditions or complications. Primary care needs to consider how it is going to tackle this increase in workload while still providing high quality care. By initiating a team approach and new ways of working involving the person with diabetes it is possible to achieve targets and quality of life for patients simultaneously.


British Medical Association (2004) Focus on the quality outcomes framework – update. Available at (accessed 8.12.04)
Department of Health (2001) The Expert Patient: A New Approach to Chronic Disease Management for the 21st Century. DoH: London. Available at (accessed 8.12.04)
DoH (2002) Improvement, expansion and reform – the next 3 years: priorities and planning framework 2003–2006. DoH: London. Available at http://www. (accessed  8.12.04)
DoH (2003) National Service Framework for Diabetes: Delivery Strategy. DoH: London. Available at Diabetes/fs/en (accessed 8.12.04)
DoH (2004a) Press Release 2004/0099 Available at (accessed 8.12.04)
DoH (2004b) Improving Chronic Disease Management. DoH: London, Available at
PublicationsAndStatistics/Publications/PublicationsPolicyAndGuidance/PublicationsPolicyAndGuidanceArticle/fs/en?CONTENT_ID=4075214&chk=YxS1Yj (accessed 8/12/04)
DoH (2004c) New GMS contract QOF implementation: Dataset and business rules – diabetes mellitus indicator set. Available at (accessed 8.12.04/04)
House of Commons (2004) Health. Third Report. Obesity. Available at (accessed 8.12.04)
NHS Modernisation Agency (2003a). Workforce matters: A guide to role redesign in diabetes care. DoH, London Available at (accessed 8.12.04)
NHS Modernisation Agency and NICE (2003b) A Step-by-Step Guide to Developing Protocols. . . DoH: London Available at (accessed 8.12.04)
NICE (2002a) Management of type 2 diabetes. Management of blood pressure and blood lipids. Inherited guideline H. NICE, London. Available at (accessed 8.12.04)
NICE (2002b) Management of type 2 diabetes Management of blood glucose. Inherited guideline G. NICE: London. Available at (accessed 8.12.04) 
National Primary and Care Trust (NatPaCT) Development Programme (2003) Briefing 7: The role of nurses under the new GMS contract., PDF available at (accessed 8.12.04)
Pierce, M; Agarwal, G; Ridout, D (2000) A survey of diabetes care in general practice in England and Wales. British Journal of General Practice 50: 542–45 
Turner RC, Millns H, Neil HA et al (1998) Risk factors for coronary artery disease in non-insulin dependent diabetes mellitus: United Kingdom Prospective Diabetes Study (UKPDS 23) British Medical Journal 316: 823–28
Williams B, Poulter NR, Brown MJ et al (2004) Guidelines for management of hypertension: report of the fourth working party of the British Hypertension Society. 2004 – BHS IV. Journal of Human Hypertension 18: 139–85

Related content
Need to know: Making sense of blood pressure readings in people with diabetes
Free for all UK & Ireland healthcare professionals

Sign up to all DiabetesontheNet journals


By clicking ‘Subscribe’, you are agreeing that are able to email you periodic newsletters. You may unsubscribe from these at any time. Your info is safe with us and we will never sell or trade your details. For information please review our Privacy Policy.

Are you a healthcare professional? This website is for healthcare professionals only. To continue, please confirm that you are a healthcare professional below.

We use cookies responsibly to ensure that we give you the best experience on our website. If you continue without changing your browser settings, we’ll assume that you are happy to receive all cookies on this website. Read about how we use cookies.